How to Grow Your On-demand Delivery Business With These 5 Crucial Mobile App Features


This blog is for on-demand startups entrepreneurs. Herein we have mentioned 5 key features that on-demand startups and businesses can consider during on-demand app development.

On-demand applications are serving as the latest trend. Following this trend, a lot and a lot of businesses are adopting and offering on-demand services to their customers. In today’s article, we are going to take a detailed look at five salient features of any on-demand delivery app which can set the foundation stone for the growth of its business. But, before that, let’s have a quick look at the popularity of on-demand apps.

The popularity of On-Demand Delivery Sector

Once an order is placed, the on-demand delivery app caters the requirement of consumers at their doorstep thus ushering in further convenience and adding to its popularity. The supreme mobility provided by these versatile apps to users is expected to cause a boom in this sector in the coming years. Consumers seek faster and on-time delivery.

This is where on-demand delivery comes in, allowing consumers to order anything sitting at the comfort of their house ranging from food, clothes, transport or even a relaxing foot massage. The lower price charged, and faster delivery offered by on-demand services in stark contrast to their traditional peers have added to its popularity.

According to the data from the U.S. Census Bureau’s American Community Survey, approximately 22.4 million consumers are seeking out such services on an annual scale by spending $57.6 billion approximately.

Let’s now look at the most crucial mobile app features which can determine its ultimate success story.

5 Salient Features to Include in Your On-demand Delivery Business App

1). Authentication is the Key

The on-demand delivery app development needs to be taken up by keeping the customers in the forefront so that users can register or login by entering details such as their email id, name, location, mobile number, username, and password.


In fact, there is a more advanced, secure, and faster way for the authentication – that is by allowing users to log in or register using their social media accounts. So, if you are planning to develop an on-demand application, remember authentication is the key to consider.

2). Visually Informative

It should also allow manual placement of orders by filling in basic information in the form of addresses, preferred delivery time, price, product info, and customer’s info. Customers should also be able to add products to their cart and delete the same whenever felt necessary. Once the order is placed, it displays the order summary prior to confirmation.


Customers should also be able to cancel orders whenever they feel. The whole setup of the app needs to be such that the customers can easily find the requisite product or service that they are searching for. The mobile screen has been accredited for reducing the searching time and thus the focus of on-demand delivery app development should be to make the search function smart by implementing intricate sorting and filtering options.

3). Live GPS Tracking

The platform should be such that the order can be matched with the closest free courier based on current route and location. Having the backing of a stellar GPS order tracking facility can prove to be extremely helpful for customers who wish to know the exact positioning of their package as well as the expected time of arrival.


If the customer ever needs to reschedule the delivery or inform the driver on acceptance of the order, integration with phone calls or in-app messaging can prove out to be extremely beneficial. Live tracking can provide customers with a feeling of assurance as they get updated constantly about the positioning of their products ordered. Having the option of sending push notification can also help customers in gaining insights into crucial information pertaining to order and delivery status.

4). Payment Gateway Integration

When it comes to payment options, the more is always the merrier for an on-demand delivery app as the customer gets to take his pick from the available NFC payments, debit card, credit card, net banking, hardware integration and mobile payment gateways such as Google or Apple wallet.


It can also be helpful if your application allows customers to save their card details for carrying out the payment process conveniently in upcoming days without having to start from scratch. However, before accepting payment with cards, you need to ensure that you are PCI compliant.

5). Review & Rating System

Having a feedback mechanism in place can enhance the faith of customers on the brand which in turn can be accentuated on quick redressal of grievances. Apart from serving as a platform for users to share their experience, ratings and reviews can also garner positive attention towards your brand which again can be of great aid in impressing your potential app users.


A survey has revealed that 59% of people go through ratings prior to downloading a brand-new mobile app, making this a highly important attribute which needs to be catered to.

Also Read: On-Demand Delivery Startups Failed to Run an Uber Clone

Before concluding this article, let’s have a quick look at the benefits of the on-demand delivery sector.

Advantages of the On-Demand Delivery Sector

  • The primary function of an on-demand app is to strike the right cord of harmony between supply and demand in the fastest manner possible which holds especially true in the case of delivery services as it prioritizes convenience and speed above everything else.
  • Relying on independent contractors, on-demand models mostly make use of their exclusive transportation mode which makes it redundant for the business owner to take care of logistics or hire full-time couriers as a stark contrast to traditional delivery providers. This, in turn, results in considerable savings of about 80% of the people utilizing an on-demand delivery app.
  • From the business point of view, the whole process gets streamlined by removing additional micro-management layer which in turn connects customers directly with the couriers.
  • Prompt feedback and ratings provided by the couriers and customers help in better trust-building and brand visibility.


You need to take note of certain strategies for nailing the on-demand delivery market. To start, you can launch your business on a local scale as it is much easier to handle the setup process as well as delivery logistics when the business is sprawled across a single location. You can always expand your boundaries later for bringing wider audiences under your wings. Early promotion of your on-demand delivery app will assist in attracting both beta-testers and early adopters which can ultimately help you in gaining the attention of potential investors.

In a way like a local product launch, building the initial app version with limited functionality can serve as a good means for testing your product without going overboard with the budget. It also becomes easier to pivot if any alterations are required. Once you are done with the on-demand delivery app development, you need to take care of instant customer’s issue resolution as doing so can lead to dangerous consequences.

So, if you are having an on-demand app idea in mind, you can discuss it with us as we are a leading mobile app development company and already developer over 40 on-demand apps. In case, if you still have any query like how much does it cost to develop an app for on-demand business, just fill our contact us form and one of our sales representatives will get back to you as soon as possible. So, tell us your idea and we’ll come up with a plan to make it a real product.

This page was last edited on April 17th, 2020, at 5:51.


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