Field services have been embracing mobility, for some time now. Field service mobile apps have become the replacement to paperwork that needs to be stored and organized. Along with deducting the paperwork, it also makes all the information accessible, whether it be facts, figures or images, all the data remains stored in the cloud, so that it can be accessed from any device, including smartphones.
More than 80% of the U.S. workforce do not have a desk job and maybe it is because of this that more than 400 early-stage startups working on solutions.
A study from the research firm IDC states that the world’s entire mobile workforce will grow to 1.3 billion this year. America, which actually includes, that consists of The United States, Canada, and Latin America, will see the growth of workers, whose work gets done on a mobile basis, from 182.5 million to 212.1 million from the time span of 2010 to 2015.
These workers are different from those who do desk jobs and their needs are also different from the others. Based on that Gartner predicts that by 2020, more than 30 billion devices will be connected to the internet, so as to meet the needs of the mobile workers, while also generating a $2 trillion as an economic value, all over the world.
#1. Stay Connected: Field officers or workers generally require to get a lot of paperwork done, after or before a visit, which in turn takes time, money and resources. If a digital process is set a worker can always stay connected to his work, without wasting the extra hours of going to the office and making a paper-based report.
#2. Mobile is a Must: While the future of these field services will have a lot of influence from the growth of IoT, the basis of this mobilization will be smartphones all in all.
#3. Tune into Budding technologies: Looking at it from the point of view of the changing nature of technology, it is important for one to note that any field, including that of the field service one, must be alert to the new technologies that come their way.
#4. Customer Relationship Management: Customer management is a very important half of any job done, including the field services, and customer engagement is a cake walk for those that walk the way of technology/ mobility.
Being field ready has a specific meaning attached to it, what it means is to have access to the clients, processes to be followed in doing work, systems made available, the data needed and much more, to carry the daily work forward.
Customers may not even have a lot of time to visit the offices given, and they might prefer it more to use the application in order to get the information that is required. This way the customer retention and engagement can both be increased, by creating a single mobile application. The companies that have built practical field service apps are:
As a part of the holistic approach that the field service management results in increased productivity and customer satisfaction. Overall, the field service apps have been created to provide unique features to solve the day to day challenges of the field workers.
However, it is time for the field service apps to attempt to see the bigger picture in relation to the challenges they face.
Learn more about the latest trends and benefits with field service apps and solutions and how we had helped the mining industry by automating the field operations.
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