“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.'”~ Jerry Fritz
See this short video on how Space-O believes and delivers the best customer experience.
We have an interesting conversation with Seema Khatri (Customer Account Manager at Space-O) today on 8th April-2016 about what is the customer service? and how it plays an important role in this competitive mobile app development world?
Here is a transcript of the conversation.
What value are you adding at Space-O being on the position of ‘Customer Account Manager’?
Customer service relates to the service provided to customers before, during and after a purchase. A word “Service” itself says that the service to the customers.
This role empowers customers to say their dissatisfaction and complaints through the voice of Customer Account Manager.
My role is to give them the platform to speak about their problems and reassure them about their work and quality.
What is Customer Service?
A word “Service” itself says that the service to the customers. It’s well said, “Make a customer, not a sale”. Customer service relates to the service provided to customers before, during and after a purchase.
Why Customer Service?
“You are serving a customer, not a life sentence. So you need to learn how to enjoy your work with the best quality.” When it comes to delivering the kind of service that wins a customer over for a life.
In today’s economy, many companies are into competitions because they are selling the same product with the same price, but space -o stand out different by giving the best customer service. You are serving a customer, not a life sentence. So you need to learn how to enjoy your work with the best quality. When it comes to delivering the kind of service that wins a customer over for a life.
At Space-O, no matter a good number of Projects what all are ongoing or the size of the company but it matters a lot when it comes to a Customer service & satisfaction which is at the heart of our business core.
How was your experience when you had first interaction with Space-O client?
My first customer interaction with Space – O clients was really amazing. He was very cool, calm and supportive. He was only worried about the process that will be carried out at Space-O obviously because he was working with the offshore team for the first time and was bit anxious and curious as how the things will go down with him.
But, when I explained the process and methods, he was relaxed, and I was happy that at the end of the day I was able to put a smile on his face.
It was really fulfilling my experience.
Last, but not the list, what philosophy do you believe to provide a good customer service?
The philosophy, I would say is “Our customer’s perception is our reality”.
This is an ongoing and evolving process and the key is to stick to your basics and deliver.
We believe in growing with our customers because if your customer is going to be successful you are bound to be successful.
The most important is: “Happy customers are happy faces around the world”