How to Get iPhone App Crash Log Reports on Mac or Windows?

0
Shares
How to Get iPhone App Crash Log Reports on Mac or Windows?
Rate this post

ios-app-crash-log-reports

 

Ever wondered how to get iPhone App Crash Log Reports on Mac, Windows Vista, Windows 7 or Windows XP?

As an iPhone Publisher you use iTunesConnect service to manage your apps, don’t you?

It has a separate area that lists all the synchronized Crash Reports from the application users. Though some crashes may be slow to appear or may not show up, it is always a good idea to pick up these reports and send to the app developers so that they get information about issues with the app and fix the issues.

No matter if you are using Mac or Windows (XP, Vista…), you can get the Crash Logs. First step is to synchronize your device with iTunes to transfer any crash logs from your devices onto your machine. It is fairly easy – just connect your device and run iTunes and the Sync program. You can find the “Sync” button in the bottom right corner of your iTunes Program.

When you’re device is synchronized with iTunes, next step is to gather the Crash Logs.

The Crash Log location would be different depending upon the OS you’re using. Here goes the OS specific info:

1. Mac OS

Go to ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

You will see the files with your device name and extensions such as “.crash” and “.plist” – you will need to send these files to the developer for the particular app.

2) Windows Vista or Windows 7

Go to C:Users<USERNAME>AppDataRoamingApple computerLogsCrashReporter/MobileDevice/<DEVICE_NAME>

“AppData” folder is hidden by default in most Windows Vista and Windows 7 installations. An easy way to access it is as below:

Step 1 – Assuming that your Windows installation is done in C:, open Windows Explorer and type-in C:Users{Your UserName}AppData and press enter.

Step 2 – You will then be able to find out further nested folders RoamingApple computerLogsCrashReporterMobileDevice<DEVICE_NAME>

3) Windows XP

Go to C:Documents and Settings<USERNAME>Application DataApple computerLogsCrashReporter/<DEVICE_NAME>

Application Data” folder is hidden by default in most Windows XP installations. An easy way to access it is as below:

Step 1 – Assuming that your Windows installation is done in C:, open Windows Explorer and type-in “C:Users{Your UserName}Application Data and press enter.

Step 2 – You will then be able to find out further nested folders RoamingApple computerLogsCrashReporterMobileDevice<DEVICE_NAME>

So, you have got access to your Crash Log reports. All you need to do is just to shoot an email to your developer with that, demand the fixes whenever applicable and make the iPhone App World a better place.

 
0
Shares
 

Have an App Idea?

Get your free consultation now